Verbraucherschutz in der EU | Europäisches Verbraucherzentrum

Popular pages

• About Us | European Consumer Centre Germany

  The European Consumer Centre Germany is the first contact point for all German & foreign consumers with cross-border issues living in Germany.

• Consumer Protection - Free Help & Advice | ECC Germany

  Free information and assistance to consumers in cases of cross-border conflicts, e.g. flight cancellation compensation, right of withdrawal when shopping online.

• Buying a car in another EU country: Costs | registration | transfer

  We give tips on buying used and new cars in other EU countries and explain what needs to be considered when registering a car and transferring the vehicle.

• Legal warranty and commercial guarantee: what are the differences?

  The minimum duration of the legal guarantee lasts 2 years for new goods within the EU. The commercial guarantee is a voluntary service granted by the trader or the manufacturer.

• Complaint: Problem With Buying Goods or Services

  The European Consumer Centre supports you free of charge with information about your rights and with help in case of concrete problems with a trader or service provider.

• Moving to Germany

  Important information about things that have to be done after moving to Germany. Registration in the town hall. Gas, electricity and water. Vehicle registration and more.