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ABOUT US
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Figure Start - Heigenya is a Japanese company and we sell Japanese figures and collectibles that we obtain in Japan. No fakes or imitations. We sell original products only!If you are looking for speci...
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Shipping
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How long does it takes to ship? All orders are usually processed within 96 hours (4 business days; which fall between Monday to Friday). We do not process orders on weekends or Japanese national holid...
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Contact
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Support Phone Number: 081-070-2363-8522 Support Email: info@figurestart.com Address: Figure Start - Heigenya Online 2 Chome Taishi 2-20-201 Nishinari Ward, Osaka, 557-0002 Japan
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Import Fees
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Since we ship your order directly from Japan there is a chance that you will have to pay import fees in your country (unless you live in the USA). Import duties, taxes, and charges are not included in...
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Payment
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We accept a variety of payment options. You can pay via Credit Card, Paypal or Stripe. Would like to pay through Credit Card? You can choose Paypal first and when checkout payment, there is a "Pay wit...
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Refunds & Returns
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All product especially the figures defects/damages must be reported to us within 5 days of receiving the items.Please contact us immediately if there is anything wrong with the products you have recei...