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• Seven Strategies for Handling Difficult Questions - What to Say When You Don't Know the Answer

  Honesty is the only policy when presenting.  Blatantly admitting, “I don’t know”, in front of an audience can be a credibility disaster.  What to do? No one can know the answer to every question.  It’...

• Customer Service Training Outlines - ProEdge Skills, Inc.

  Customer Service Excellence Training Outlines Mix & Match, or Choose Them All to Create Your Perfect Program Language Attitude Listening Rapport Leadership Language Professional Persuasive Language Co...

• Customer Service Training - ProEdge Skills, Inc.

  Create a positive customer experience every time. Ace the easy. Manage the complex. Handle the impossible. Deliver service excellence consistently while respecting regulatory, industry, and technical ...

• Presentation Skills Training - ProEdge Skills, Inc.

  Unleash the power of presentation. Start getting results in less time and with more engagement than you ever thought possible. Say goodbye to bland. Own the room in person or virtually. Tailor your pr...

• Cutting Edge Zoom Feature- PowerPoint as Virtual Background - ProEdge Skills, Inc.

  It’s Finally Here! 2022 Update- This feature is out of Beta.   Still underutilized in my opinion. All steps and tips below are the same. Enjoy, standout, and engage using it!   I have been waiting yea...

• Creative Customer Service -How Far Will You Go to Wow a Customer? - ProEdge Skills, Inc.

  A large part of customer service success is creating a seamless experience. Customer needs are anticipated; systems are in place; employees are trained. The company runs like a well-oiled machine. But...